For more information call
01403 210204

Technical Advisor

Safeguard Europe is looking for a new Technical Advisor to be the first point of contact and meet the needs of all clients who need assistance.

The successful candidate will be required to take ownership of customer issues and technical queries to investigate and resolve quickly, utilising or escalating to other departments where necessary. Look to maximise sales where appropriate, passing to Business Development when required. Actively record all customer data as appropriate in the CRM system.

Benefits

  • Personal growth and progression opportunities
  • 23 days holiday plus national holidays (increasing with extended service)
  • Modern office and working environment
  • Company contribution pension scheme

About Safeguard Europe

Equipping the building industry with the expertise and materials they need to protect buildings since 1983.

Our products include damp proofing, basement waterproofing, condensation and timber treatments among others. Many of these solutions are based on silicone, cementitious and polymer technologies. These are developed, manufactured and marketed all under one roof in an end-to-end process that allows for rapid new product development.

Safeguard Europe encourages an open and collaborative environment and welcomes ideas and contributions from all members of the team.

Main Duties and Responsibilities:

  • Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
  • Investigate and resolve customer complaints. Resolve complaints quickly and calmly. Assist customers with late, wrong or faulty orders
  • Advise customers on the use of products, escalating to the technical team where appropriate
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to arrange collections, deliveries, item repairs, correspondence and email management as needed
  • Work as part of the sales team to drive positive company sales results
  • Help customers register online and process their orders
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer
  • Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Manage your own workload
  • Participate in appraisals and personal development
  • To maintain and update knowledge of Safeguard products and related industry knowledge
  • To take on any other duties and responsibilities as requested

To apply for this opportunity, please complete the following form and attach your CV:

For more information call
01403 210204